Enterprise Architecture – Workforce Management (WFM) Modernisation, Payments, Branch Video Analytics
With an emphasis on doing more with less the CBA Group engaged AOTC to develop a strategy for modernising the several silos of WFM systems (Aspect / Verint) that the Business Units had implemented organically over the past 5 years – CBA has 20,000 + resources managed in 8 instances of ‘End Of Life’ WFM systems that cost $25 million over 3 years. With a wages bill of $800 million per annum, over 50% of the General Ledger, an effective WFM modernisation has the scope to make a major contribution to the bottom line. AOTC is leading the Thought on this modernisation which is a significant accountability.
A deep analysis of Current State systems and processes followed by a formal Request for Information (RFI) to the leading WFM software and service providers has enabled 50+ business and technical stakeholders to engage in the Evaluation process that was authored and led by AOTC and the Enterprise Sourcing Hub.
As an output of the WFM Strategy a comprehensive Reference Architecture and Delivery Roadmap have been endorsed and the first phases of implementing the Base Capability and Minimum Viable Product have been designed and gated to Execution.
He designed Payments solutions for Contactless Debit transactions, Branch Video Analytics to measure productivity across 980 Retail Branches, Risk and Compliance uplift after a Royal Commission and a solution to establish a Branch in Amsterdam in anticipation of BREXIT.
Bank of Queensland – Virgin Money
Program Architecture – Digital Transformation for BOQ and Virgin Money
BOQ has embarked on a full transformation of their Digital portfolio with a “Mobile first” approach and a modernisation of their integration capability through the introduction of the CA API Gateway (formerly Layer 7) and a migration of websites to the Adobe Managed Service in Amazon Web Services.
AOTC was engaged to develop a Digital Reference Architecture for the future state and to ensure the API Gateway was able to support both Mobile Applications, Fin Tech partners and Secure Customer websites.
AOTC was required to travel extensively between Sydney and Brisbane to service a broad spectrum of business and technology stakeholders during the evolution of the Digital Reference Architecture and the selection of products, vendors and system integrations to deliver the foundations.
Digital Security Architecture – Digital by Design and Secure Identity and Tiered Access Management
Sunsuper is going through a major digital transformation with the adoption of the Microsoft Azure Cloud and a range of new applications that will deliver a new public website, secure portal and a series of mobile applications for members, employers, advisers and employee’s.
Key to the role was the development of a Security Reference Architecture for the Hybrid Integration Platform that spanned the Akamai Content Delivery Network using KONA Site Defender, Microsoft Azure Cloud and the On Premise datacentres using a dedicated Express Route connection.
The Microsoft Azure Cloud hosts a Sitecore Content Management System (CMS) for the public website and secure portal and the APIGEE API Gateway to support the new Mobile Application.
Under strict regulation from APRA the Security Reference Architecture was a key deliverable and enabler that ensured the financial services regulator was able to endorse the use of Cloud environments to host the CMS and API Gateway
SOA and Integration Architecture – Chief Technology Office – Integration and SOA Centre of Excellence
Qantas is going through a significant technology and business Transformation that includes a Cloud First strategy and migration of key systems and applications to Amazon Web Services (AWS).
Qantas has implemented the Oracle SOA Suite and Oracle Service Bus to expose and manage over 200 SOA Services for all Lines of Business (LOB) - There is also a Hybrid Integration Platform (HIP) being assembled that integrates AWS Cloud based API Management layers through an Edge of Network SOA Gateway to the On Premise Oracle SOA Suite
Key to the role was the development of the IT Strategy, Reference Architecture (HIP) and Services Roadmap to support the major projects requiring Integration while recommending Central Investment into capability and services of strategic importance including Flight Schedules, Reservations, Customer Service, Aviation Maintenance, Flight Planning and Qantas Loyalty.
AOTC was engaged to provide strategic design and consultancy directly to the Qantas Integration and SOA Centre of Excellence and initiated several improvement projects that provide platform stability and resilience along with rich functional and re-usable services for the aviation industry.
Enterprise Solutions Architecture - FOXTEL GO and PLAY
Design, Development and Configuration of the Video Ad insertion capability in the FOXTEL GO and Play mobile and web applications. The solution includes a new Primary Ad Server (Live Rail) that is integrated to FOXTEL GO and PLAY on the PC, Mac, iOS, Android, Connected TV and Game Consoles through a generic IAB VAST compliant SDK.
The project has been delivered and allows for highly granular Ad Targeting based on Subscriber attributes, program and channel attributes, location and product tier.
The solution is based on the Live Rail Ad Server and was integrated with discreet Ad Sales houses like MCN and 3rd Party Demand Side Platforms that aggregate Video advertising from numerous sources into a real-time bidding exchange.
SITA Australia Pty Ltd
Enterprise Architecture – SAP implementation with Process Integration / Process Orchestration (PI/PO)
SITA is a market leader in waste management and have an extensive network of facilities and assets that process collected waste into valuable recycled resources and products through a comprehensive "feedstock" network that spans the globe.
The Australian organisation is in the middle of a major ERP Transformation that will centralise operations around the SAP suite of products and frameworks. A key to success is the integration of existing non-SAP systems and networks to the new SAP core system through the PI/PO framework and a SAP Portal for GUI.
AOTC's role was to define a Reference Architecture for the Integration landscape and assess whether the SAP PI/PO suite was comprehensive enough to provide a Whole of Organisation Integration capability or whether another Integration tier was required.
Once the Reference Architecture and GAP analysis was completed a detailed project roadmap for implementation of the Integration toolsets and frameworks was delivered.
Digital Solution Architecture - Adobe AEM/CQ5 and Roll Out Map
The NBN had selected the Adobe CQ5 web content management system to replace the underlying Alfresco CMS platform for the public web and mobile sites. As part of this project AOTC was responsible for all aspects of the Architecture including:
Design of the virtualised Infrastructure on VMware and Red Hat Linux (RHEL) consisting of 32 Virtual Machines for production and non-production environments Distribution of the application across two data centres in an Active / Active format
- Implementation of Device and Feature detection to support multichannel content delivery – PC, Smartphone, Tablet
- Migration of content and applications from the legacy platform to the new Adobe CQ5 platform without impacting Search Engine Optimisation (SEO) or the Omniture Analytics
- Creation of the GO LIVE plan that will ensure the deployment and cut over from the legacy system to the new Adobe CQ5 platform happens seamlessly
- Planning of the Service Transition and handover to the operational teams at NBN
The solution has been commissioned and deployed and has passed the internal performance and penetration testing and the platform has been launched
Enterprise Architecture - Next Generation Oracle Banking Platform
NAB has made a significant investment in “Next Generation” Oracle technologies for the retail banking sector with UBank. The vision is to share the platform across the NAB Wealth business units ( MLC, JB Were and Plum ) through the multi-tenant capability of the Oracle products.
AOTC was engaged as the Solution Architect to define the Reference Architecture, Governance Framework, Sharing Patterns and implementation details for multi tenancy of the Next Gen Oracle stack while coordinating an extensive list of technical and business stakeholders.
The initiative has saved a significant amount of time and money in procuring the Infrastructure and applications that have enabled NAB Wealth to address significant change in response to several major compliance projects that align to the Future of Financial Advice (FOFA) and Stronger Super (My Super, Super Stream) legislative changes.
The solution leveraged the latest versions of the following applications and integration tools:
Virtualised Infrastructure – ExaLogic, Blade, F5 Hardware, Oracle Virtual Machine, Oracle Linux, Weblogic, Oracle HTTP Server
- Oracle Web Centre – Content and Portal – Universal Content Management and Portal suite
- Oracle Identity Suite – OID, OIM, OAM, OVD, OAAM, OES – Single Sign On and Federation
- Oracle Service Bus and SOA Suite – OSB, OBR, BAM
- Oracle Enterprise Gateway - OEG
- Oracle Business Process Manager - BPM
- Oracle Business Intelligence (OBIEE) –Reporting
- Oracle DB, XML DB, Coherence, Data Guard and GRID
Several Bespoke Java Web Applications that are presented through the Web Centre suite and run on Web Logic
Other projects included the planning and design of several migration projects that transferred over 250,000 Superannuation accounts from 90,000 employers from the legacy mainframe systems to the Sungard Compass platform through a Data Staging ETL environment where significant transformation and reformatting of data was required to move customer, scheme, policy and financial data.
Consulting Architecture - Next Gen Oracle Enterprise - IBM, Accenture, Telstra
The Personally Controlled Electronic Health Records (PCEHR) program is a $450 million eHealth portal project that was initiated and funded by the Department of Health and Ageing (DOHA) and managed by the National eHealth Transition Authority (NeHTA). The solution was designed and developed by Accenture and NeHTA with Oracle supplying $17 million worth of software licenses and Telstra providing the data centre, hardware, networks, infrastructure and operations in a “Cloud” format.
AOTC was engaged during the Solution Design phase to work between the complex network of public / private project stakeholders and the vendor consortium (Accenture, Oracle and Telstra) to ensure the solution design was of a high quality, aligned to Australia.gov.au and AGIMO while being a close fit to the requirements and expectations of the Australian Federal Government sponsors.
The solution leveraged the latest versions of the following applications and integration tools:
- Orion Clinical and Patient Portal – Proprietary eHealth portal application for Clinicians and Consumers
- Oracle Web Centre (UCM) - Registration, Account Management and Administration Screens
- Oracle Identity Suite – OID, OIM, OAM, OES – SSO and Federation
- Oracle Fusion - OSB, OEG, BAM, BPEL, BPM
- Oracle Health Transaction Base (HTB)
- Oracle Record Locator Service (RLS)
- OBIEE – Data Warehouse and Reporting
- Oracle 11g DB and Grid Infrastructure
A key outcome of AOTC’s work was the endorsement of the Portal and Integration designs by the project stakeholders allowing Accenture to move quickly into the development and deployment of the solution.
Program Architecture - Digital, Publishing and Subscription Platforms
AOTC was the Program Solution Architect for the News Ltd - Paid Content Platform that launched for The Australian in 2011. With a budget of $30million the project was highly complex, deeply technical and critical to the ongoing success of the organisation as it applies a brand new business model to this market leader’s key digital assets. The News mastheads that in scope for the launch are:
- The Australian
- Daily Telegraph
- Herald Sun
- Courier Mail
- Adelaide Now
- Perth Now
The project employed a federated content and application “Pay-wall” for Australia’s most popular news based websites with the addition of brand new browser based Mobile Sites and iPad and Android Applications for the next wave of smart phones and tablets.
AOTC has led the design, engineering, prototyping, documentation and technical delivery across a 400 strong onsite team and a “burstable” off-shore development partner, Cognizant, who embeds resources within the project teams and manages the delivery of code artefacts to the development coal face.
New and modified systems delivered with the project include:
- Content Management System - Fatwire Content and Satellite Server
- Content Delivery Network and Edge Computing: Akamai ESI
- Digital Subscription Platform - THINK!
- Identity and Access Management - Content Access Mediator (REST, ESI, Java, EhCache) - Bespoke Application
- Video Delivery and Binary Access Control - The Platform
- Public and Internal Search - SOLR - Lucene based
- Technology Stack - jBoss, Linux with Apache - Red Hat
- Database MS SQL and Oracle 10gR3
- Enterprise Service Bus - Web Methods 8 (Rocks!)
- Advertising Integration – Double Click and Big Mobile
- Analytics – UNICA
Enterprise Architecture for Globalisation of Samsung App Store
AOTC was engaged by Oracle Consulting Korea to deliver Samsung Electronics Corporation a Global Reference Architecture for the roll out of Samsung’s flagship “App Store” that will be used by new model Smart Phones from 2010.
As part of this was the commercial launch of Open Service Platform (OSP Marketplace) that extends the functionality of a Service Delivery Platform to 3rd party application developers and content providers.
At the core of the solution is Oracle Service Bus that is employed to securely expose a diverse range of highly available business services to mobile devices, TV’s, camera’s, application stores and user portals (sellers, developers) across the globe.
Functionality is provided through a combination of COTS and bespoke applications including:
- Oracle Service Bus 10g – REST Integration and basic service orchestration
- Oracle ID - Identity and Access Management – LDAP
- Oracle Data Grid – Coherence
- Oracle DB 10g
- HP EMMS – Content and Asset Management
- MS FAST - Search
- Billing (Bespoke system)
- Social User Management – (Bespoke system)
- Ubutis Live – Video / Audio Streaming
In this role he was responsible for the delivery of an end-to-end Solution Architecture Definition (HLD Document) that has been built, tested and is soon to be deployed by numerous Samsung development teams across the world.
As part of the process AOTC led several interviews and workshops with all the technical and business stakeholders to provide the following documentation:
- As Is Architecture for OSP
- Architecture Principles for global OSP expansion
- Business Activity and Key Use Cases
- Global Architecture Options
- Reference Architecture
- Solution Architecture Definition
- Detailed Architecture Design
The Samsung OSP utilises cutting edge application, network and communication design to ensure a high performance and security across all major markets including Europe, Asia and the USA.
Enterprise Architecture – Strategy and Planning – Vodafone Technology
AOTC was part of Enterprise Architecture team that chairs the Design Authority for the Vodafone across the Asia-Pac region.
He was tasked with providing day-to-day Enterprise Architectural Governance across Vodafone global partners including Oracle, IBM, HP, Nokia, SUN and numerous other local vendors to design, develop and implement an impressive and expansive program of work Key solutions he led in this role included:
Oracle Fusion: to support SOA and Integration with BSS, Portal and OSS systems.
- Vodafone Compass: Turn-by-turn navigation on Blackberry devices
- Vodafone Search: MS FAST Platform for Vodafone.com.au
- Vodafone LIVE optimization (Handset portal and rich clients)
- Vodafone Online Store: Sale of Phones with Plans to Consumers
- Vodafone ATG eStore – Shared project with Vodafone NZ – Design Only
- Vodafone Traveller – Roaming data, voice and messaging across the Vodafone group
- Numerous Self Service enhancements in online and handset portals
- “Top secret” innovation projects based on emerging technologies and Web2.0 social networking trends.
Enterprise Architecture – Learning Management and Business Reform (LMBR Program)
In this role AOTC was responsible for leading the discovery phase of the Solution Architecture for the A$1.2Billion Learning Management and Business Reform (LMBR) program for the NSW Department of Education and Training (DET). The focus of this role was:
1. Bringing together the various DET IT teams with the Vendor consortium to support the SAP - Finance, HR Payroll and Student Administration and Learning Management work streams. 2. Leading the Solution Design Forum that will provide the framework for "Transitioning" DET to a new SOA enterprise environment. 3. Analysing, cataloguing and planning the transition of information, data and applications (210+) to the new system through a comprehensive Information Management Strategy.
NSW DET is the largest employer in the southern hemisphere and has a network of over 2500 Schools, TAFE’s and Institutes.
Program Architecture - Telstra Transformation (TR1) - Customer Care and Billing
AOTC was engaged to lead the Solution Architecture of the Telstra Transformation (TR1) project for the Bigpond business. The Telstra Transformation project is one of the biggest telecommunications projects in the history of the Australia and aims to implement over $1 Billion in BSS (Siebel / Kenan / Tibco) and OSS (GE Smallworld / Cramer / Syndesis) Software.
Initially the project required extensive travel between Melbourne and Sydney to ensure all the capabilities, functions and applications of Bigpond.com have been considered for migration to the new world Telstra systems. The largest portion of this was the “Remediation” of the 3.5G Mobile and Internet portals (content and applications) to the new Siebel (Customer Care) and Kenan FX (Billing) systems via Tibco ESB and Web Service Gateway.
This task was a major piece of Architectural work with hundreds of interfaces and an immense amount of data to consider. In this role he was providing the following skills on a daily basis.
- Solution Architecture and Detailed Design Co-ordination - SOA, CRM, Billing, Provisioning
- Vendor engagement and management – Accenture, Comverse, IBM and numerous system integrators.
- Enterprise Application Integration (Billing, Online and CRM)
- Software/System Engineering and Configuration
- Project dependency mapping, solution design co-ordination , communications, workshops and meetings
3 Mobile - Ericsson Australia 3G
Solution Architecture - Content & Applications
Ericsson designed, develop and operate a 3.5G Mobile Network on behalf of 3 Australia / Hutchison Telecommunications. It was the first 3.5G network in Australia and is the most successful in selling digital content and applications with an average of $19 per customer, per month of non-voice revenue.
AOTC’s role was to lead the design, development and deployment of Content and Applications into the Service Delivery Framework so that the vast array of Content Providers could dynamically deliver content to the carriers subscribers via numerous mobile handsets. Platforms included:
- Location Based Services
- Subscription Engine - Design and Development
- Digital Rights Management
- Download Server
- Video/Audio Streaming Servers
- Mobile TV Platforms
- many 3rd Party Content Platforms and Feeds
On a day-to-day basis he provided technical leadership and sponsorship of existing platforms while playing an active role in the design, development, testing and deployment of new projects and products for the 3 Mobile network.